Hi! I'm Michelle, a Senior Product Designer driving Business Productivity and Customer Success at LinkedIn
6+ years at the intersection of product, design, and business. Based in the Bay Area.
Currently shaping the future of work at LinkedIn in SF.
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LinkedIn AI Assistants
Empowering self-serve success
Leading the AI-powered transformations of LinkedIn’s customer support ecosystem since 2022 — turning help moments into guided, self-serve success.
LinkedIn Enterprise Ecosystem
SaaS post-purchase management
Reimagined B2B admin experience — a paradigm-shifting redesign enabling efficient management of $10B+ in annual purchases, licenses, and users, praised as “Wicked cool!”
LinkedIn Business Platform
Product provisioning management
Enabled LinkedIn teams to bulk-provision products efficiently and error-free, accelerating B2B customer activation and cutting 90% of manual effort. "A game changer!", reps said.
LinkedIn Flagship Growth
Growing content creators
Led a cross-pillar creator growth design that empowered 1B LinkedIn members to share their voices and stories — resulting in the largest activation win in recent years.
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Stanford Health Care
Manage your care with MyHealth
Helping patients stay on top of their care needs. Streamlining the digital experience and redesigning for the burning issue that makes 78% of the help desk calls.
I thrive both collaboratively and independently. See what people I worked with have to say —
“Michelle is a thought partner for growing businesses. She excels at owning high-level visions and developing solid strategies.”
Alex Chen
CEO and Co-founder, EZTABLE
"Michelle forged a partnership that had eluded many of our colleagues for years and was made only possible by her persistence, deep research, and strong relationship-building."
Edward Lee
Head of Data & Services for North Asia,
Mastercard (formerly APT)
“Michelle has all the right tools in place to succeed and bring any organization a strong design methodology and creative lens.”
Issac Villanueva
UX Design Manager,
Stanford Health Care
“Michelle thought critically and thoughtfully through every design decision, managed the project effortlessly from start to finish, and had an impeccable eye for attention to detail."
Anna Boyle
Researcher and Designer, LifeKit
“Despite the challenges we faced due to the pandemic, Michelle’s positive attitude, proactiveness, creative and technical skills really helped our team get further to achieve our project goals.”
Nandini Nair
Researcher and Designer, LifeKit
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